FAQS

High-quality auto hire in Cairns and Mission Beach

Auto hire should be completely free of unpleasant surprises. You should expect nothing short of outstanding customer service and top value for money, and that’s just what you’ll get here at Sugarland Car Rentals.

Frequently Asked Questions


Can I use my International Driver’s Licence?

Yes, an International Driver’s Licence is accepted, if written in English. If not written in English, an International Drivers Permit, is also required.


Can I hire a car if I have a provisional licence?

Yes. Both Red & Green P Plates are fine. However, you must be over the age of 21 years to hire a vehicle.


Is there a surcharge for drivers between the ages of 21-25 years or over the age of 75?

Absolutely not. Provided you are aged 21 years or above, the same rates apply.


What happens if I want to extend or return my rental early?

For extensions or early returns, notice has to be given 24 hours prior to the return of the vehicle, and must be approved by our car rental staff.


Do I have to pay a deposit? And what happens if I want to cancel my booking?

We require credit card details to hold/guarantee a booking. We do not charge a deposit at the time of reservation. However, we do reserve the right to charge a cancellation fee for the following condition:

• No cancellation fee applies for cancellations made more than 48 hours prior to the start of rental.


Do you charge for additional drivers?

No. You can have as many drivers as you wish without incurring any additional charges.


Do you charge a credit card process fee?

We accept Visa and MasterCard (NO SURCHARGE). We accept Amex (incurs a 3% surcharge).


Can I pay for car rental by cash?

Yes.


Do you charge a bond?

We do not charge a bond as long as a credit card can be provided for a security imprint. If using a Visa/MasterCard debit card, then a bond of up to $4000 may be required unless the insurance waiver is taken. Then it can be used as a security imprint. If using cash or EFTPOS, then the amount of your excess is required as bond at the start of your rental.


Do I have to fill the car up with fuel upon return?

Yes. The vehicles are rented to you full of fuel and are to be returned full of fuel. If they are not, then you will be charged for fuel used plus a $10 surcharge.


Do I still have to pay for excess if an accident was not my fault?

Yes. We will refund the money providing we retrieve the money from the third party.

Are you looking for high-quality auto hire in Cairns and Mission Beach? 
Call Cairns on 07 4052 1300 or Mission Beach on 07 4068 8272 today to find out more.

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